Shipping policy

SHIPMENT PROCESSING AND DETAILS

New Zealand:

All orders are shipped within 3-5 business days, unless stated within the product description. Orders are not shipped or delivered on weekends or holidays. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

- Typical delivery time is 2-3 business days. With rural delivery potentially taking up to 2 days longer.

International:

Extra processing time may be required, but your order will usually be en-route to you within 5 business days of payment confirmation, unless stated within the product description. Orders are not shipped or delivered on weekends or holidays. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

- Typical delivery time is 2-4 weeks. There may be added delays due to world events and unforeseen circumstances.

General Information

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If we are expecting these delays to be significant, we will be in touch and notify you via email as soon as possible.

All items leaving shipped by us match the condition of our product descriptions, so if your item arrives damaged, chances are it was damaged in transit. If this happens, let us know and file for compensation through the courier company. We will work with you to get this issue resolved.

For more information, contact us at partsaddiction01@gmail.com

Lost Or Delayed In Transit

From time to time orders can incur delays in shipping, and sadly it is completely out of our control. Usually these are resolved automatically and your item will arrive after a few days. If that doesn't happen you will need to contact the courier company. You as the receiver will need to make the first point of contact with the courier company to begin an investigation, at which point we can provide them with the shipping evidence needed to get the process progressed and a claim made if necessary.

In the event of a lost or heavily delayed item, a claim will need to be opened with the courier company. We are NOT able to provide a replacement or refund until the claim has been completed, which can take up to 30 days (or 90 days for international parcels).

Damaged In Transit

If you receive an item damaged, DO NOT SIGN FOR IT and contact us immediately. If the item is visibly damaged and signed for, you are accepting it in its damaged state. If it has been left behind, you will need to keep all of the packaging and provide us with photos of the packaging and the areas of damage. We will then organize the courier company to re-collect the item from you and assess it.

After it has been collected by the Courier company, the claim process will start. We are NOT able to provide a replacement or refund until the claim has been completed, which can take up to 30 days (or 90 days for international parcels).

If you are not able to provide ALL of the original packaging, all of the items, and have it re collected by the courier – we will NOT be able to offer you a replacement or refund as we will not be able to make a claim for compensation.